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favorite this post Desktop Support Technician in Stamford, CT (Stamford, CT) hide this posting unhide

compensation: Negotiable

Desktop Support Technician
Duration: 3 month contract to hire
Location: Stamford, CT 06905
Shift: Monday - Friday 8am-5pm
Pay: Negotiable

POSITION SUMMARY:
This hardware and software support position is in a dedicated building in Stamford Connecticut. As a whole, the person will need to complete the identified tasks as required. They must also be able to execute all assigned projects quickly and efficiently with a sense of urgency.

PRINCIPAL DUTIES AND RESPONSIBILITIES
• Support from 8:00am ET to 5:00pm ET weekdays
• Incident support of customer designated standard and non-standard coreload software
• Operating System support of Windows 7
• Configure and deploy desktops and laptops
• Support of customer designated standard and non-standard coreload software
• Service Request support for installs, moves, adds and changes (IMACs)
• Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Cisco Telepresence
• Daily multifunction printer check and conference room checks
• Manage pool of loaner Laptops, iPhone, iPad and other devices
• Remote site support
• Hardware Maintenance
• Support of on and offsite meetings
• Quarterly DR testing required in Norwalk site

QUALIFICATIONS
• Dell certified or comparable experience
• A+ certified or comparable experience
• Must have at least 3+ years of experience supporting PC hardware and software. Must have a strong working knowledge of Windows 7
• Working knowledge of Active Directory
• Must be able to work with minimal supervision
• Must have good communication and organizational skills and be able to work professionally with internal and external clients
• Must have the drive to dig into issues and suggest resolutions for repeat issues for implementation.

ADDITIONAL RESPONSIBILITIES
• Facilitate tickets to engage other teams as needed
• Internet Explorer /Chrome/Firefox
• Printer support and maintenance
• Windows 7 Core Image support
• Documentation creation and updating
• Associate Training
• Escalation point for Help Desk
• Other duties as assigned
• Walkup support rotation
  • do NOT contact me with unsolicited services or offers

post id: 6473434396

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